Shipping

Ground 3-6 days $5

Two Business Day 2-3 days $18

Next Business Day 1 day $25

Processing takes 48 hours

Ground

Delivery occurs in 3 to 6 business days after processing pending availability and credit card verification.

Ground delivery to Hawaii and parts of Alaska may take more than 7 business days.

Two Business Day

Delivery occurs in 2 to 3 business days after processing begins, pending availability and credit card verification.

Next Business Day

Delivery occurs the next business day (excluding holidays) if placed by 12PM ET, pending availability and credit card verification.

At this time we do not offer Saturday delivery.

International

International ordersship via USPS Priority mail. Transit time ranges from 6-10 business days; however, packages may experience customs delays which could take up to several weeks. We cannot provide tracking on these shipments. We can only confirm delivery. The customer is responsible for all taxes and duties upon receipt. For orders shipping to Canada, you are acknowledging that your package will be subject to a possible 6.5%-8.5% duty fee plus standard Canadian fees, including a 5% general Canadian sales tax, 7% to 13% specific provincial sales tax, and a nominal Canadian Post handling fee.

Please note if you refuse to pay these charges levied by your country, you will be responsible for the cost of returning the package and the cost of the original shipping, as well as any duties, taxes and/or customs charges. These charges will be deducted from your credit.

Returns

Jewelry return policy

Returns or exchanges will be accepted within 14 days of shipment date for store credit only. Store credit will be issued, provided that the jewelry is in resaleable condition when received. Shipping and handling fees are non-refundable. All sale items are final sale. Please be sure to send returns in a sturdy box or padded envelope. If we do not receive your return package as described above we reserve the right to refuse your return. Janna Conner Designs is not responsible for return items lost in the mail. To avoid this, please insure return packages for the retail value of the jewelry. If using USPS, packages must have delivery confirmation to enable detailed tracking information. Packages should be sent to:

Janna Conner.com
Attn: Returns
155 West Washington Blvd. #208
Los Angeles, CA 90015

All returns require a Return Authorization number. To obtain your R.A. number, please email info@jannaconner.com or call us at (213) 741-2137.

Fine jewelry return policy

Returns or exchanges will be accepted within 7 business days of shipment date. Refunds will be issued, provided that the jewelry is in resaleable condition when received. Shipping and handling fees are non-refundable. All sale items are final sale. Please be sure to send returns in a sturdy box. If we do not receive your return package as described above we reserve the right to refuse your return. Janna Conner Designs is not responsible for return items lost in the mail. To avoid this, please insure return packages for the retail value of the jewelry. If using USPS, packages must have delivery confirmation to enable detailed tracking information. Packages should be sent to:

Janna Conner.com
Attn: Returns
155 West Washington Blvd. #208
Los Angeles, CA 90015

All returns require a Return Authorization number. To obtain your R.A. number, please email info@jannaconner.com or call us at (213) 741-2137.

Repairs

Repairs may be done on jewelry that is damaged from everyday wear. Repairs are free of charge within 6 months of shipment date. Repairs after the initial 6 month period are subject to a $12 or more materials fee plus return shipping charges..